Important COVID-19 Information for Boronia Veterinary Clinic 

Category: Helpful Info

 

Looking after you, us & the community (Last updated: 25/05/2020 2pm)

We will keep this page up to date as we are provided with more information by the government and our professional bodies.

Boronia Veterinary Clinic would like to advise our clients that we are open and we are seeing ALL patients including routine care appointments (eg. vaccinations).

We will be examining pets with ONE owner. 

When coming to the clinic, we are asking you to wait in the car park. Please call on arrival to let us know you are here.

If you are unwell, displaying flu-like symptoms or are concerned about entering the clinic, please call the clinic so we can find a way to assist you.

If you have received a vaccination reminder asking you to defer it, you can now call the clinic to make that appointment.

We are experiencing unprecedented phone demand and at times, long waits for appointments. We apologise and beg your patience.

We are committed to the health and well-being of our community, clients and staff and are monitoring the situation and acting as appropriate. We are equally committed to doing our bit to help slow down the rate of infection.

 

Updates:

25/05/2020 2pm One owner in consultations 

As of Monday 25th of May, we are inviting an owner to be with their pet during appointments again. We are hoping this positive step will begin to reduce some of the awful wait times and shivering in the cold by the back or front door!
Coming for an appointment?
- Still call when you arrive at the clinic and wait in your car.
- The vet will get you by coming to the car, or sms or by calling.
- Our vets have to be mindful of the time spent in consult with owners. The recommendation is less than 15 minutes.
Picking up medications or dropping off a pet?
- Still call. The front desk will get you to come in.
Trying to get an appointment for a vaccination?
- We are truly sorry. Routine care appointments are still being fully booked several days in advance.

04/05/2020 8am Limited routine care appointments are now available. 

From Monday 04/05  we are making appointments for routine care again. 

This includes all vaccinations, deferred arthritis injections and general check up appointments.

- Pets are still being examined without owners present.
- Routine care appointment availability will be limited. This is so we can can still see the sickies.

If you have received a reminder advising you to defer your vaccination, you may now call the clinic to make an appointment. We are sorry, but be prepared that routine care appointments may be fully booked for several days.

As soon as we can have you guys back in the clinic, we will be able to see more people and get through all the backlog vaccinations faster.

 

02/04/2020 12am Pet examinations without owners. 

From Thursday 2/4 we will be introducing several changes in line with the best advice we currently have. This is to further protect you and the guys helping you.

- Pets will now be examined without owners present.
During consultations, vets will communicate with owners by phone.
- Any consultations where owners must be present, will be limited to 10 minutes.

As those of you who know us might imagine, these changes are very hard for us. We value the quality of our pet owner chats more than any other aspect of our job.
Rest assured. When the smart guys in the white coats tell us it is safe to do so, we will drop these measures like a hot potato.

Lastly, from every one in our front desk team, our vets, our hospital and surgery teams we want to say thank you to you guys. We have had supportive messages, understanding beyond that we ever could have anticipated and patience in abundance. The exceptions truly, have been rare.

24/3/2020 2pm We are limiting future appointments to to sick animals only

As of 2pm  will be making appointments for sick animals only. This will allow us to limit traffic through the clinic.

There are two exceptions

1. Puppies who are due for their final vaccination will be seen.

2. Animals needing up to date vaccination status becuase of they are being taken to a kennel or cattery.

Surgery bookings are unaffected at this time. 

 

24/3/2020 We are increasing our distancing measures today.

1. Only one owner in the consult rooms at a time

We are insisting that only one person per pet in our consult rooms at a time. We are sorry that this may be tricky with kids being at home and apologise for the inconvenience.

2. After you let us know you are here, we will be asking you to wait in your car.
We only have five seats available in our waiting room. This measure is to look after you guys.

3. Some new distance restrictions at our front desk
It is very hard to keep your distance from the engaging and magnetic personalities of our front desk staff but for their peace of mind, we are asking you to respect the new distance rules at our front desk.

With your help, we are going to be there to help you all to get through this!

23/3/2020 We are open for full services

We are monitoring the governments advice pertaining to the impending closure of non-essential services this Tuesday in Melbourne.  We have plans prepared for the various possible scenarios.

We have contingencies for;

- Provision of service for sick animals and non elective surgeries. 

- Supply of essential medications

 

18/3/2020 Puppy class cancellations

We regret to advise we are cancelling all puppy classes as of this day. You will be contacted if you are currently enrolled.