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Important COVID-19 Information for Boronia Veterinary Clinic 

 

Looking after you, us & the community (Last updated: 02/04/2020 12am)

We will keep this page up to date as we are provided with more information by the government and our professional bodies.

Boronia Veterinary Clinic would like to advise our clients that we are open but we are ONLY making appointments for SICK animals.

As of Thursday 2nd April, we will be examining pets without their owners. During consultations vets will communicate with owners by phone.

We are committed to the health and well-being of our community, clients and staff and are monitoring the situation and acting as appropriate. We are equally committed to doing our bit to help slow down the rate of infection.

For visitors to the clinic, we are asking you to wait in the car park. Please call on arrival to let us know you are in the car park.

If you are unwell, displaying flu-like symptoms or are concerned about entering the clinic, please call the clinic so we can find a way to assist you.

Updates:

02/04/2020 12am Pet examinations without owners. 

From Thursday 2/4 we will be introducing several changes in line with the best advice we currently have. This is to further protect you and the guys helping you.

- Pets will now be examined without owners present.
During consultations, vets will communicate with owners by phone.
- Any consultations where owners must be present, will be limited to 10 minutes.

As those of you who know us might imagine, these changes are very hard for us. We value the quality of our pet owner chats more than any other aspect of our job.
Rest assured. When the smart guys in the white coats tell us it is safe to do so, we will drop these measures like a hot potato.

Lastly, from every one in our front desk team, our vets, our hospital and surgery teams we want to say thank you to you guys. We have had supportive messages, understanding beyond that we ever could have anticipated and patience in abundance. The exceptions truly, have been rare.

24/3/2020 2pm We are limiting future appointments to to sick animals only

As of 2pm  will be making appointments for sick animals only. This will allow us to limit traffic through the clinic.

There are two exceptions

1. Puppies who are due for their final vaccination will be seen.

2. Animals needing up to date vaccination status becuase of they are being taken to a kennel or cattery.

Surgery bookings are unaffected at this time. 

 

24/3/2020 We are increasing our distancing measures today.

1. Only one owner in the consult rooms at a time

We are insisting that only one person per pet in our consult rooms at a time. We are sorry that this may be tricky with kids being at home and apologise for the inconvenience.

2. After you let us know you are here, we will be asking you to wait in your car.
We only have five seats available in our waiting room. This measure is to look after you guys.

3. Some new distance restrictions at our front desk
It is very hard to keep your distance from the engaging and magnetic personalities of our front desk staff but for their peace of mind, we are asking you to respect the new distance rules at our front desk.

With your help, we are going to be there to help you all to get through this!

23/3/2020 We are open for full services

We are monitoring the governments advice pertaining to the impending closure of non-essential services this Tuesday in Melbourne.  We have plans prepared for the various possible scenarios.

We have contingencies for;

- Provision of service for sick animals and non elective surgeries. 

- Supply of essential medications

 

18/3/2020 Puppy class cancellations

We regret to advise we are cancelling all puppy classes as of this day. You will be contacted if you are currently enrolled.